Baby Sleep Solutions Ltd. Privacy Policy

BACKGROUND:

 

Baby Sleep Solutions Ltd understand that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, Our Site https://babysleepsolutions.uk/ will only collect and use your personal data as described in this Privacy Policy. Any personal data we collect will only be used as permitted by law.

 

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is confirmed by your use of the Site.

 

  1. Information About Us

 

Our Site is owned and operated by Baby Sleep Solutions Ltd.

Registered address: Suite G04, 1 Quality Court, Chancery Lane, London, England, WC2A 1HR Registered in England and Wales with number 14223065

Data Protection Officer: Alexandra Long

Email address: [email protected]

Telephone number: 07926583375

We are regulated by the Information Commissioners Office www.ico.org.uk

 

  1. What Does This Policy Cover?

 

This Privacy Policy applies only to your use of Our Site and our Company. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any third-Party websites before providing any data to them.

 

  1. What Is Personal Data?

 

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

 

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

 

 

  1. Sharing Personal Information

 

We may share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

  • We use xxxx to power our website. Their Privacy policies can be found at xxx
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
  • We use a bank transfer to facilitate our payments Their privacy policy can be found at https://www.tidebank.co.uk/privacy-policy.

 

  1. What Are My Rights?

 

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details below within Section 11.

  1. The right to access the personal data we hold about you.
    1. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details below to find out more.
    2. The right to be forgotten, i.e., the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details below to find out more.
    3. The right to restrict (i.e., prevent) the processing of your personal data.
    4. The right to object to us using your personal data for a particular purpose or purposes.
    5. The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
    6. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
    7. Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

 

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided below.

 

It is important that your personal data is kept accurate and up to date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.

 

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

 

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details provided below in Section 11.

 

 

  1. What Personal Data Do You Collect and How?

 

Our Site collects certain information automatically, including your IP address, the type of browser you are using and certain other non-personal data about your computer or device such as your operating system type or version, and display resolution. Where you utilise the pages on our website that contain services we may use your interaction with the Site, and information to process or register enquires. We may also collect additional information if you contact us for customer support, or if you purchase services.

 

If you send us an email, place an order for Services, book a consultation and/or make an enquiry we may collect your name, your email address, and any other information which you choose to give us. For the purposes of the Data Protection Legislation, We are the data controller responsible for such personal data.

 

The lawful basis under the Data Protection Legislation that allows us to use such information is article 6(1)(f) of the GDPR which allows us to process personal data when it is necessary for the purposes of our legitimate interests, in this case, the proper operation and functionality of Our Site. If you contact us as described above, you will be required to consent to our use of your personal data to contact you. In this case, our lawful basis for using your personal data will be article 6(1)(a) of the GDPR, which allows us to use your personal data with your consent for a particular purpose or purposes.

 

We may collect Personal Information to provide our services to you, which includes (but is not Limited to): offering services, processing payments, and keeping you up to date on new services, or service requests and offers. 

 

 

Device information

  • Examples of Personal Information collected:version of web browser, IP address, time zone, cookie information, what services you view, search terms, and how you interact with the Site.
  • Purpose of collection:to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection:Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
  • Disclosure for a business purpose:shared with xxxx, our processor

 

Purchasing Service information

  • Examples of Personal Information collected:name, name of your children, address, billing address, payment information (including debit/credit card numbers and bank details), email address, phone number, location of devices.
  • Purpose of collection:to provide services to you to fulfil our contract, to process your payment information, and provide you with invoices and/or order confirmations, communicate with you, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our services.
  • Source of collection:collected from you.
  • Disclosure for a business purpose:shared with our processor Google Cloud APIs and GMAIL.

 

Customer support information

  • Examples of Personal Information collected:version of web browser, IP address, cookie information, what Services you view, search terms, and how you interact with the Site, Location of product post-purchase.
  • Purpose of collection:to provide customer support.
  • Source of collection:collected from you.
  • Disclosure for a business purpose: not shared with third parties.

 

  1. How Do You Use My Personal Data?

 

Where we collect any personal data, it will be processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the Data Protection Legislation at all times. For more details on security see the further details contained, below.

 

Any and all emails containing your personal data will be deleted no later than 30 days after your formal request to delete any such information and no other personal data will be retained for any longer than is necessary. Baby Sleep Solutions retention policy is that Information will be retained for a period of seven years from last use for auditing purposes.

 

 

  1. How and Where Do You Store My Data?

 

We will only store your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation.

AND/OR

We will only store your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the Data Protection Legislation, the GDPR, and/or to equivalent standards by law.

AND/OR

We store some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation as follows:

We store your data with external third parties, as detailed below, that based outside of the EEA. The following safeguard[s] is applied:

We will only transfer your personal data to third countries whose levels of data protection are deemed ‘adequate’ by the European Commission. More information is available from the European Commission.

OR

We use specific contracts with external third parties that are OR a specific contract with the external third party that is approved by the European Commission for the transfer of personal data to third countries. Contracts like this require the same levels of personal data protection that would apply under the Data Protection Legislation. More information is available from the European Commission.

AND/OR

Where we transfer your data to a third party based in the US, the data may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar to those in Europe. More information is available from the European Commission.

Please contact us using the details below in Part 10 for further information about the particular data protection mechanism[s] used by us when transferring your personal data to a third country.

Personal data security is essential to us, and to protect personal data, we take the following measures:

  • limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
  • procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so;

 

 

  1. Do You Share My Personal Data?

 

We will not share any of your personal data with any third parties for any purposes other than those detailed above, subject to the following exceptions.

 

If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way that we have used it, as specified in this Privacy Policy (i.e., to communicate with you).

 

In some Ltd. circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

OR

We may contract with the following third parties for hosting and data storage purposes:

 

Baby sleep solutions : Their Privacy policies can be found at www.babysleepsolutions.uk.

9.Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We use targeted advertising through social media platforms including Facebook, Instagram, YouTube and TikTok as well as search engines including Google and Bing.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by visiting:

 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

If any of your personal data is transferred to a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above.

 

If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above.

 

If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy (i.e. to communicate with you).

 

In some Limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

 

  • How Can I Access My Personal Data?

 

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request.”

 

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11.

 

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

 

We will respond to your subject access request within 30 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

 

  • How Do I Contact You?

 

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details for the attention of Alexandra Long:

Email address: [email protected]

Telephone number: 07926583375

Postal Address: Suite G04, 1 Quality Court, Chancery Lane, London, England, WC2A

 

 

Changes to this Privacy Policy

 

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

 

Any changes will be immediately posted on Our Site, and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up to date. This Privacy Policy was last updated on 25.02.2023.

 

Cookies

A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. A full list of our Cookies and our Cookies policy can be found at Cookie Policy (EU) | Baby Sleep Solutions